Resources
Frequently Asked Questions
Answers to common questions about our services, onboarding process, security standards, and support.
General Questions
What industries do you serve?
We provide specialized IT solutions for Healthcare, Financial Services, Manufacturing, Professional Services, Retail, Logistics, Education, and Construction. Our team understands the unique compliance and operational requirements of these sectors.
How does the onboarding process work?
Our onboarding begins with a comprehensive technology audit and discovery phase. We then develop a customized 30-60-90 day transition plan, assign a dedicated Technical Account Manager, and seamlessly migrate systems with minimal disruption to your daily operations.
Managed IT
Do you require long-term contracts?
We offer flexible agreements. While we typically recommend 1-to-3 year partnerships to fully realize the ROI of our strategic technology roadmaps, we also offer scalable solutions that can grow with your business needs.
Do you provide vCIO (Virtual Chief Information Officer) services?
Yes. Every managed IT client is assigned a vCIO who conducts quarterly business reviews (QBRs), helps with IT budgeting, ensures compliance, and aligns your technology strategy with your business goals.
IT Support
Is your helpdesk available 24/7?
Yes, we provide 24/7/365 US-based remote IT support for critical issues. Standard business hours support handles routine requests, while our emergency response team is always available for severe outages or security incidents.
What are your guaranteed response times?
Our SLAs guarantee a response within 15 minutes for critical issues (Site Down/Server Down), 1 hour for high-priority issues, and 4 hours for standard support requests.
Cloud
Which cloud platforms do you support?
We are certified partners for Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). We also support hybrid cloud environments and manage Microsoft 365 / Google Workspace deployments.
Cybersecurity
Do you provide compliance support (HIPAA, SOC 2, PCI-DSS)?
Absolutely. We help organizations design, implement, and maintain security controls required for HIPAA, SOC 2, CMMC, GDPR, and PCI-DSS compliance. We also assist with audit preparation and gap assessments.
What happens if we get hit by ransomware?
Our multi-layered security approach prevents most attacks. However, if an incident occurs, our Incident Response team immediately isolates the threat, while our immutable backup and disaster recovery solutions ensure your data can be restored rapidly without paying the ransom.
System Integration
Can you integrate our legacy software with modern cloud apps?
Yes. Our software engineering team specializes in building custom APIs, middleware, and integration pipelines that connect legacy on-premise systems with modern SaaS applications (like Salesforce, Dynamics, or custom web portals).